Responsible Gaming
Gaming Should Be Entertainment
At Hellspin, we believe that online gaming should be enjoyed as a form of entertainment only. Gambling should never be viewed as a way to earn money, solve financial problems, or escape from stress or emotional difficulties. If you find yourself gambling for these reasons, please seek help immediately.
We are committed to promoting responsible gaming practices and supporting our players in maintaining a healthy relationship with online entertainment.
Age Verification
Online gaming is strictly for adults only. In Australia, you must be at least 18 years of age to participate in online gambling activities.
Important: If you are under 18 years of age, you are not permitted to access or use Hellspin. We conduct regular age verification checks and comply with all Australian gambling laws and regulations.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please be aware of the following warning signs:
- Chasing losses: Continuing to gamble in an attempt to recover money you've lost
- Hiding gambling: Concealing the extent of your gambling from family, friends, or partners
- Increasing amounts: Needing to gamble with larger amounts of money to achieve the same level of excitement
- Loss of control: Being unable to stop or reduce your gambling despite wanting to
- Neglecting responsibilities: Missing work, school, or family obligations due to gambling
- Financial strain: Borrowing money or using savings to fund gambling activities
- Mood changes: Feeling irritable or anxious when unable to gamble
- Using gambling to cope: Gambling to escape problems, relieve stress, or manage negative emotions
- Failed attempts to quit: Repeatedly trying and failing to reduce or stop gambling
If you recognise any of these signs in yourself or someone you know, please reach out for support.
Self-Help Tools & Safer Gaming Features
Hellspin provides several tools to help you maintain control over your gaming:
- Deposit Limits: Set a maximum amount you are willing to deposit within a specified time period
- Loss Limits: Establish a maximum amount you are willing to lose during a gaming session
- Reality Checks: Receive regular reminders during your gaming session about how long you've been playing and how much you've spent
- Session Limits: Set a maximum duration for your gaming sessions
- Self-Exclusion: Temporarily or permanently close your account if you need a break from gaming
- Account Cooling-Off Period: Request a brief pause on your account access
We encourage you to use these tools proactively as part of your responsible gaming approach.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, help is available. Please contact one of the following organisations:
Australia
- Gambling Help Online
www.gamblinghelponline.org.au
Free, confidential, and anonymous support available 24/7 across Australia - Gambling Help Services - Telephone Counselling
Phone: 1800 858 858 (free call)
Available 24 hours a day, 7 days a week
International Support
- GamCare (United Kingdom)
www.gamcare.org.uk
Support, information, and free counselling for problem gambling - GamStop (United Kingdom)
www.gamstop.co.uk
National self-exclusion scheme for online gambling - Responsible Gambling Council (Canada)
www.responsiblegambling.org
Evidence-based resources and support services - National Council on Problem Gambling (United States)
www.ncpgambling.org
Helpline: 1-800-522-4700 (confidential and free) - Bundeszentrale für gesundheitliche Aufklärung (Germany)
Information and support for responsible gaming and problem gambling prevention
If You Need Help
If you are experiencing difficulty controlling your gambling, experiencing financial hardship related to gambling, or if someone you care about is showing signs of problem gambling, please seek help immediately.
Reaching out for support is a sign of strength. Professional counsellors and support services are available to help you regain control and find solutions.
Remember: Gambling should only ever be a form of entertainment with money you can afford to lose. If it has become more than that, help is available.